Frequently Asked Questions

Custom made orders process in 8 to 10 business days (quilts may take longer and you will be notified of the estimated completion date) and then ship via Canada Post. Please allow up to two weeks to receive your order after you checkout.

If you order a product that is ready to ship, your order will ship within 1 to 3 business days via Canada Post.

Look for the Ready to Ship badge to understand what can be shipped right away:

Ready To Ship

We ship all orders via Canada Post.

If you are located inside Canada, you should receive your order within 2 weeks.

If you are located internationally, please allow 4 to 6 weeks to receive your order.

We are not currently accepting custom orders.

Please use our hat sizing chart to determine the best fit.

We happily supply frequent discount codes to our email subscribers. Want a discount code? Get an instant 20% discount by clicking here.

The Ruthless Crafter prefers to source locally grown, processed and dyed wool. Our products are made in Canada.

We are a small, handmade business so we do not have live support 24 hours a day.  We pride ourselves on doing things well and on doing things right in a balanced, family-focused and conscious way.

We are deeply philanthropic and give to animal shelters, children’s hospitals and other local charities.

Still have questions? Please read our full Terms here:

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