Frequently Asked Questions

Most frequent questions and answers

When Will I Receive My Order?

You will be emailed your digital pattern purchases within 24 hours of your order. Be sure to check your “junk file” if you can’t find it.

If you order a product that is Ready to Ship, your order will ship within 1 to 3 business days via Canada Post.

Our timeline for Made To Order hats are currently processing in 10 to 15 business days and then ship via Canada Post. Please consider the processing plus the additional shipping time it will take to receive your order after you checkout.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Handmade Disclaimer: The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

How Can I Get A Discount Code?

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Made to Order vs Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take time to be created for you.

Please refer to the “When Will I Receive My Order?” section above for the most up-to-date turnaround times.

What Is Your Business Philosophy?

The Ruthless Crafter prefers to source locally grown, processed and dyed wool. Our products are made in Canada.

We are a small, handmade business so we do not have live support 24 hours a day.  We pride ourselves on doing things well and on doing things right in a balanced, family-focused, and conscious way.

We are deeply philanthropic and give to animal shelters, children’s hospitals and other local charities.

What Size Hat Should I Order?

Please use our hat sizing chart to determine the best fit.

How Do I Care For My Hat?

The Ruthless Crafter’s products are made to be used and well loved. Simply machine wash in cold water on a gentle cycle and lay flat to dry. Never bleach.

Your product(s) can be damaged if:

  • Put in a clothes dryer
  • Washed using bleach
  • Machine washed on warm or high-temperature heat cycles
  • Items are dried with high heat
  • Washed rigorously

Which Shipping Carriers Do You Use?

We ship all orders via Canada Post and allow you, the customer, to select the appropriate shipping option based on your budget and deadline.

When we ship your purchase, we will notify you by email to inform you of shipping tracking information and so you know to be on the lookout for it.

Our Full Terms & Policies

Still have questions?  

Please refer to our Terms and our Privacy Policy.